Complaints Policy
A clear complaint should identify the job, the concern, and the outcome you are asking the business to review.
How to raise a concern
Call (202) 555-0119 with the service address, date, and a concise description. Keep photos, estimates, and receipts relevant to the issue.
Review
The responsible operator should acknowledge the concern, gather the job record, and explain the next step. Response-time commitments must be approved before publication.
Escalation
If the first response does not resolve the concern, ask for the complaint to be reviewed by the operating manager.